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COVID update – Please expect delivery delays of 1-2 business days in Auckland. Please contact us directly if your order is urgent.

Shipping and Delivery

Delivery Times

Orders placed before 10am will be prepared for same-day dispatch (Mon to Fri). Delivery is within 1-2 days to Auckland and North Island addresses. Please allow extra days for rural and South Island deliveries. There may be reasons why we cannot dispatch your order within this time frame. In such cases we will advise you of delays. Shipping time to destination will depend on location. This may be affected by public holidays or other factors beyond our control.

NOTE: Due to current COVID restrictions and increased freight volumes on the courier network, please expect delays of 3-4 business days in Auckland, and longer to the South Island. Please contact us directly if your order is urgent.

Delivery Charges

Auckland Metro $4.90
Auckland Outer $5.90
North Island outside Auckland $11.90
North Island rural $19.90
South Island $19.90
Waiheke Island $19.90

* Rural delivery charges of $6 per case may apply for areas away from main centres.

Cancellation Policy

We will try to accomodate changes in your circumstances. However, once an order has been shipped we are not obliged to accept cancellations.

Damages and Refunds

Damages should be advised within 5 working days of receipt of goods. Failure to advise of damages within 5 days may invalidate any claim. We will either refund or replace damaged goods to a similar value. The Fair Trading Act and Consumer Guarantees Act will apply where appropriate.

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